Shipping policy

Last updated: June 7, 2026

  1. Where we ship. We ship worldwide. Orders are fulfilled from the partner location best suited to your destination — our facilities are in North America (Los Angeles), the Middle East (Al Khobar), and Asia (Chengdu).
  2. Processing time. Most in-stock orders are processed within a few business days. Pre-order and made-to-order items ship per the timeline shown on the product page or in your confirmation.
  3. Rates and methods. Shipping options and costs are calculated at checkout based on your destination and the contents of your order, using current carrier rates.
  4. Delivery estimates. Delivery times shown at checkout are carrier estimates and are not guaranteed. Delays from carriers, customs, weather, or other events outside our control may occur.
  5. Customs, duties, and taxes. For international orders, any import duties, taxes, or customs fees are set by your country and are your responsibility. They are not included in the product price or shipping charge unless stated at checkout.
  6. Tracking. When your order ships, we’ll email tracking where available.
  7. Lost, delayed, or damaged in transit. If tracking shows no movement, or your order arrives damaged, contact your regional support address (see Contact) within 30 days of the expected delivery date so we can help, including with carrier claims. Once a package is with the carrier, delivery is largely outside our control.
  8. Incorrect or incomplete addresses. Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address. If a package is returned to us, see the Refund & Return Policy.
  9. Pre-orders. Pre-ordered items ship on or around the estimated date shown at purchase; dates may shift, and we’ll keep you posted. If an order mixes in-stock and pre-order items, it may ship together when the pre-order is ready, or separately, at our discretion.
  10. Contact. Reach the support address for your region — Rest of World: adam@unifiedmanufacturing.com · Middle East & North Africa: info@bohemiaartcafe.com · Asia: xiangchen@newnoise.cn.