Refund policy

Last updated: June 7, 2026

We want you to love your Ghostly Kisses order. Please inspect it as soon as it arrives and contact us right away if anything is wrong. Returns must be authorized by us before you send anything back — this is also how we confirm the correct regional return address for your order.

  1. Damaged, defective, or incorrect items. If your item arrives damaged or defective, or it’s the wrong item, contact your regional support address (see Contact) within 30 days of delivery with your order number and photos. We’ll arrange a free replacement or a refund at no return-shipping cost to you.
  2. Change-of-mind returns. You may request a return within 14 days of delivery if the item is in original condition. This applies to regular stocked items; made-to-order and print-on-demand items are not eligible for change-of-mind returns (see item 3).
    • Apparel and totes: unworn, unwashed, tags attached.
    • Vinyl and CDs: only if still factory-sealed and unopened — opened music cannot be returned for change of mind.
    • Minor cosmetic wear that can happen in transit on vinyl (light corner dings, seam wear on outer sleeves) is normal and is not a defect.
  3. Items that can’t be returned for change of mind. Opened vinyl or CDs; made-to-order or print-on-demand items (including printed apparel produced on demand); final-sale or discounted items; and digital products. Pre-orders can be cancelled before they ship under our Purchase Options Cancellation Policy; once delivered, the rules above apply. Your statutory rights for defective goods always still apply.
  4. How to start a return. Contact your regional support address (see Contact) with your order number before sending anything back. We’ll confirm whether the return is accepted and give you the correct return address for your region. Items sent back without authorization may not be accepted, and may be returned to you at your cost.
  5. Regional return addresses. Once a return is authorized, we will direct you to the address that matches where your order shipped from. Please do not ship returns anywhere other than the address we confirm for your order:
    • Rest of World: Ghostly Kisses Returns, c/o Unified Manufacturing, 3113 East 11th St, Los Angeles, CA 90023, USA
    • Middle East & North Africa: Ghostly Kisses Returns, c/o Bohemia, 6076 King Salman Ibn Abdul Aziz Road, Al Bandariyah District, Al Khobar 34423, Saudi Arabia
    • Asia: Ghostly Kisses Returns, c/o New Noise, Chengdu, Sichuan, China
  6. Return shipping. For change-of-mind returns, you pay return shipping. For damaged, defective, or incorrect items, we cover it. We recommend a tracked method; we’re not responsible for returns lost on their way back to us.
  7. Refunds. Once we receive and inspect an approved return, we’ll refund the original payment method within a reasonable time (your bank may take additional days to post it). Original shipping charges are non-refundable except where the return is due to our error or a defect.
  8. Undeliverable or refused packages. If a package comes back to us as undeliverable, unclaimed, or refused, we’ll contact you to arrange re-shipment (additional shipping may apply) or a refund of the item price, less original shipping.
  9. Lost packages. See our Shipping Policy.
  10. Contact. Reach the support address for your region — Rest of World: adam@unifiedmanufacturing.com · Middle East & North Africa: info@bohemiaartcafe.com · Asia: xiangchen@newnoise.cn.